Proactive Support Solutions!
An accessible service desk is your best weapon against costly downtime and is often the key to superior products, profitable customer retention and a highly productive enterprise resource structure. However, designing and maintaining a comprehensive service desk program is a complex challenge. Our staff has a proven track record in designing, implementing, managing, and maintaining service desks. By effectively becoming an extension of our client’s company, our service desk offering can significantly contribute to the success of almost any company.
Benefits to you:
- Remote Monitoring and Management (RMM) services for systems, applications, routers, switches, hubs, and storage devices
- Threshold monitoring and reporting
- Patch assessment, vulnerability scanning, and security reporting to help meet audit requirements for Sarbanes-Oxley, HIPAA, GLBA and privacy regulations
- Proactive management to handle day-to-day maintenance tasks
- 24x7x365 monitoring and support using ITIL-based best practices and methodologies
- Custom, comprehensive support and service plan with periodic services review
- Seamless support from our team of trained professionals that work as an extension of your internal IT organizations
- Avoid, find and fix system failures in overnight and light staffing hours
- Keep business users productive and happy with 24x7 assistance
- Reduce risk of data loss, virus attacks and security breaches
Contact us today, and SHIFT to Paradigm's remote management and monitoring solutions.