A Complete Support Solution
Paradigm offers a comprehensive suite of Managed IT Services. Through a combination of our Managed IT Services and our Managed Security Services we can offer a higher degree of service including seamless Helpdesk, Remote Management and Monitoring, and Onsite Technical Support using proven techniques and reliable systems.
The customer engagement process starts with a Best Practice Assessment of your IT environment. This assessment compares your current IT infrastructure to industry standard best practices focused on ensuring a stable and secure environment. Based on the recommendations documented in the Best Practice Assessment we prepare a Support Proposal. This proposal will form the basis for a contract and Service Level Agreement (SLA) and any out of scope implementation services. By taking the time to go through the customer engagement process properly we are able to set expectations with our customers to ensure the implementation and launch phases are successful.
Once we have stabilized and secured your environment, we will proactively monitor and manage your network and provide immediate support to your employees. This approach ensures that your employees are never left without access to the critical systems they depend on, allowing them to focus on your business.
Benefits to You:
- Increased productivity
- Minimized downtime
- Decreased IT costs
- Secured data
- Focus on your business
Contact us today, and SHIFT to comprehensive IT support.